All of your family on one app
SkedgeAlert is family friendly. You can manage appointments for you and your family, all in one place! With our new schedule on behalf of (SOBO) feature, you can add dependents and receive alerts on their behalf. Managing your family appointments just got a lot simpler!
Different Availability for different Providers
You can connect with different Providers and have different Availability for each.
Stop Alerts from specific Providers
Pausing Alerts with specific Providers comes in handy when you just claimed an appointment. By Pausing an Alert for a specific Provider, it lets the Provider know that you no longer want to receive Alerts.
Can I use SkedgeAlert if I do not go to a provider listed?
Yes. Some SkedgeAlert Providers will accept your Connection Request as a new Client or patient, whereas others require you to be an existing patient to connect. If your Connection Request was Declined, call the Provider office for more information.
Viewing the Provider’s schedule
Currently, SkedgeAlert is an appointment Alert solution. SkedgeAlert will only send you Alerts from the Provider’s schedule that match your Availability preferences.
Scheduling an Appointment
After your Provider approves your Connection, you will start to receive Alerts for upcoming appointments, based on your Availability. The Provider will send out Alerts when appointments become available. If you have notifications turned on, you will receive a notification when an available appointment and your Availability match.
Adding Appointments to my calendar
After you have Confirmed your appointment, tap on the Add to My Calendar.
Canceling a Confirmed SkedgeAlert Appointment
Currently, to cancel an appointment Confirmed through SkedgeAlert you must call your Provider to cancel your appointment.
SkedgeAlert's feature of Availability allows you to receive only appointment Alerts that meet your schedule.
Edit my Date of Birth
It is so easy to miskey an entry. To edit your data of birth go to your profile page through the main menu
Change account email address
If you miskeyed your email during the registration process and cannot get the verification code, you can simply log out of the app and re-register with the accurate email.
Editing my name
There are times when a you need to edit your name, such as a miskey or the Provider that invited you has a misspelling on their end. To edit your and/or your dependents' name follow theses steps.
Connecting to Providers
The Connection section provides you the opportunity to search the current list of SkedgeAlert Providers.
Disconnecting from Providers
Within Connections, you can manage or disconnect your and/or your dependents Connections with Providers that you have successfully connected with.
Navigating the Home Screen
The Home screen will give you a quick overview of your SkedgeAlert account. There are three icons at the top indicate Active Alerts, Appointments, and Connections. To navigate, Tap on the icons or swipe the page. All other features are available in the Menu (three stacked bars) in the upper left corner.
Alert Timed Out, Opt Back In
If you missed the Alert and it has not been closed by the Provider, you may Opt Back In. This allows you to be put back in the queue to claim the Alert.
A Pending Connection is when your Provider is approving your records to ensure you are associated with their office. Don’t worry this process should not take long!
Where can I find my appointments?
To find upcoming Appointments, click the Appointment icon on the Home screen.
Not getting Alerts
There are a couple of reasons you may not be receiving Alerts. Let’s check a few things!
Date of Birth Requirement
Your Date of Birth, together with your email address, is how a Provider authenticates or "matches" you to their system records.
Why is the name and email address I use important?
The name and email that you use during the registration process is what your provider will recognize you by; it is important that you have used information that will allow them to recognize you.
Why is there a timer on some of my Alerts?
When you see a timer, it means you are the only person who can take an action on the Alert within that specified period of time. If you do not see a timer, it is a Blast Alert and is being sent to multiple people at the same time.